Troubleshoot

Get your answer in our frequently asked questions

Both my DTH and Tata Play Secure Subscription are not working. How to get them activated?

Recharge DTH to restart Tata Play Secure Camera subscription.

Can I relocate my devices to a new address?

It’s easy to place a relocation request by reaching out to Tata Play customer care. . Our Customer Care will assist you with your request. You can relocate devices within your current address or to a new address within the same city.

You cannot do partial relocation of devices under a particular subscription. Once a request is placed, all the devices under that subscription will get relocated.
The relocation charges will be deducted from your Tata Play Account balance only after our technician has completed relocation request. Please keep sufficient balance in your Tata Play Account.

What are the service visit and relocation charges?

Service visit charges – RS. 200/- (per visit)
Relocation charges – Rs. 200/- (per visit)

Whom can I contact for any problem with my Tata Play Secure Camera?

Please call the 24x7 Tata Play helpline numbers: 1800 208 6633, 1860 120 6633 & 1860 500 6633. Our Customer Care executive will help you resolve the problem. If required, our trained technician will visit your location for repair/replacement.