Watch TV, manage account & recharge from any device

Anyone can download the Tata Play Mobile App and access the content in it, but only active Tata Play Subscribers are enabled to watch their favourite content basis on the package they are subscribed to.

You can reset your password by selecting the "forgot password" option. We will send a temporary password to you on your registered email and mobile number which you can use to login and reset your password.

You can login to the app from a maximum of 10 devices. However, you can view Live TV, On Demand on a maximum of 2 devices simultaneously per subscriber ID.

Content providers’ agreements with Tata Play stipulate that Tata Play Live TV channels, Tata Play On Demand episodes and titles can be viewed on a maximum of two devices simultaneously per subscriber ID at any given time.

Yes, you can do so only after deleting the devices that you no longer use from the Device Management option in the app.

You can view certain free content such as movie trailers, however you need to be an active Tata Play subscriber to access the Live TV and On Demand videos.

You need to be an active Tata Play subscriber to enjoy Live TV channels and On Demand videos on your device. De-active subscribers can now recharge their accounts by selecting “Recharge” option on the app.

No. You need to be in India to be able to use the Tata Play Mobile services.

Tata Play provides services only within the territory of India.

To see the schedule of a channel you should select a channel in Live TV section and then select 'Schedule' option. You can see the schedule for the next 3 days and previous 7 days.

Only Tata Play+ HD subscribers can set recording on their set top boxes using the record option from the app.

Reminders can be set for future programmes only.

To set a reminder for a programme, tap on the programme name. You will be able to see the set reminder button. Press the button to set a reminder. You will receive a notification on your device when it’s time for the programme.

You can select any channel in the Live TV section or any live programme to view it Live on your device.

No. Currently, Live TV service on your device offers only streaming of Live TV channels.

Yes, we have many Tata Play service channels live, like Tata Play Fitness, Tata Play Senior Citizens

You can only view those channels on Live TV which you have subscribed for viewing on the set-top box. To enjoy all the channels available on Live TV, you would need to subscribe the respective channels on your set-top box as well.

Tata Play always keeps expanding its offering of channels on the set top box. In a similar fashion, we will expand and bring more channels on Live TV soon.

The broadcaster does not have the rights to stream this programme on mobile devices. The Live TV service on your device will resume once the next programme starts.

You can select the schedule option on the channel detail page to see the schedule for the channel.

You can rewind up to 15 minutes on Live TV.

Yes. Tata Play does not change the channel feed. You will be able to see the same feed on your set-top box and on your device.

On Demand section is where you can access popular movies, TV shows and short videos from across the web You can also view previous – 7 days catch up of your missed shows on your favourite channels.

You can watch this in the other episodes on schedule of live channels, On Demand section of the app or you can also look for the episode in search.

Previous episodes or Catch up shows will be available for most of the channels available on the app. Tata Play keeps expanding its offering of channels on the set top box. We will similarly expand and make more channels & catch-up available soon on the app.

Yes. You can fast forward, pause or rewind On Demand content. Just tap on the screen while viewing the video in full screen mode. Then drag on the progress bar to the position you wish to start viewing the video from.

No. You can watch the video as many times as you wish.

My Tata Play section in the app is a self-care portal that gives you access and enables you to manage your Tata Play account. You could Recharge your account, view and modify your packs and much more

You will require your password used with www.tataplay.com for the Subscriber Id used to log into the app.

You can tap on ‘Forgot password’ to generate a new password. All previous logins where the old password are being used will be logged out.

Yes, you get all functionalities as available on tataplay.com through the My Account section in the app. This includes Recharge, Pack changes, etc.

No. Currently the service is only for selected supported devices mentioned above.

No. Tata Play service is accessible only through the Tata Play Mobile app on the devices and OS versions 4.4 and higher on Android and iOS 9 and higher in iOS devices.

Owing to Tata Play’s security agreement with content providers, Tata Play Mobile app is not supported on jailbroken/ rooted devices.

We make sure that we are following high standards of security for both our customers and content partners High-bandwidth Digital Content Protection (HDCP) compliance is required to stream videos on watch.tataplay.com.

If this message has been displayed on your device then most likely your display, connecting HDMI cables or connecting devices are not HDCP compliant.

If your connection is HDCP supported, then you can try these steps to resolve the issue:

1. Unplug the connecting HDMI connection.
2. Restart your display by powering it off.
3. Reconnect HDMI cables firmly at both ends.

You can also try streaming on another display or enjoy streaming on Tata Play Mobile app.

Yes, although the quality of the Live TV or streaming of video will depend on the amount of 3G/Wi-Fi bandwidth available.

Website is best viewed on scren width > 1170 px (eg. 1366*768, 1280*800)

Yes. You need to be connected to the internet to stream any video or view Live TV.

The data charges applicable would be as specified by your internet/mobile service provider. Please check with your internet/mobile service provider for the applicable data charges.

Having a good internet connection with a speed of 2 MBPS or higher enables you to enjoy a better-quality video while viewing Live TV or streaming videos on Tata Play On Demand. However, you can still play a video in low quality with 512 kbps connection.

The service works on all Internet connections i.e. 4G/3G mobile connections or on broadband/ Wi-Fi internet connections.

The recommended speed for a good streaming experience on Wi-Fi is 2Mbps. Minimum speed to play video in low quality is 512kbps.

Speeds on mobile internet fluctuate depending on the signal strength, due to which the quality of the video may also vary.

The video quality depends on the speed of your internet connection. You will have a better video quality on a faster internet connection as compared to a slower internet connection.

The viewing will not be interrupted, and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi

The viewing will not be interrupted and as mobile devices have capability of giving priority to Wi-Fi connection, the app player will switch to higher or lower streaming profile as per the availability of bandwidth on the Wi-Fi.

Tata Play App allows limited number of devices to be logged in at a time. Please remove the devices as mentioned to enjoy the sevices on your device. 

All devices can be removed except Tata Play Binge+ and Tata Play Binge. Browsers will be automatically removed every midnight

Tata Play offers device rename option for all devices except browsers as per the following rules:

1. Maximum length for device name : 50 Characters
2. Allowed special Characters : Single Space and '_'
3. Device name should be unique
4. Please note autogenerated names might include more than 50 characters and special characters as part of Manufacturer Name or Device

We make sure that we are following high standards of security for both customers and our content partners High-bandwidth Digital Content Protection (HDCP) compliance is required to stream videos on Tataplay App(mobile/tablet)

If this message has been displayed on your mobile/tablet device then most likely your device is not HDCP compliant. In order to make a device compatible to play HDCP-enabled content, the manufacturer must obtain a license for the device.Please contact the device manufacturer for more information.

You can also try streaming on another display or device.