You will get the complimentary free subscription offer with every new Tata Play Secure+ subscription and on purchase of additional cameras under existing subscription. The complimentary tenure will be applicable for the newly added cameras provided there are days left in the complimentary offer tenure as per the initial purchase date of the existing subscription.

No, the complimentary subscription period will not be revised as per latest purchase date. Complimentary subscription for all the cameras under the subscription will be applicable provided there are days left in the complimentary offer tenure as per the initial purchase date of the existing subscription.

Currently, the Nest Aware subscription is available on a monthly basis, i.e., 30 days from the day of activation. We have two plans:
  • Nest Aware Subscription – You’ll get Familiar Face Alerts and 30 days of Event Video history.
  • Nest Aware Plus Subscription – You’ll get Familiar Face Alerts, 60 days of Event Video history, plus 10 days of continuous video history.

Your subscription will be auto-renewed every billing cycle. The amount to be paid monthly will get auto-debited from your Tata Play account. Here’s where you can quickly recharge.

You can purchase a maximum of12 devices with one Tata Play Secure+ Service Subscription. However, if camera installation is required in multiple locations, you will need multiple Tata Play Secure+ Service Subscriptions. Your one-time device cost will vary depending on the number of Cameras and your monthly subscription charge will vary in multiples of 4X devices. For example:

Device cost
Hardware cost per camera is Rs.9700/-

Monthly Subscription Charge

No. of Cameras Nest Aware Monthly Subscription Nest Aware Plus Monthly subscription*
1-4 Rs. 299 Rs. 499
5-8 Rs. 599 Rs. 999
9-12 Rs. 899 Rs.1499

 

 

 

 

*You can upgrade to Nest Aware Plus subscription plan any time after your first purchase is complete. To upgrade the subscription plan, please call our customer care number for assistance.

Yes, you can cancel the Tata Play Secure+ Service Subscription at any point of time. However, there is no refund eligibility.

Please call our customer care number for raising a cancellation request post your subscription due date.

On cancellation of the subscription, Intelligent Alerts, Familiar Face Alerts, extended Event Video History and customer care service support from Tata Play will also stop.

Note: Post cancellation of subscriptions, it will not be possible to reactivate the subscription to the same cameras. If subscriptions are needed, then it has to be purchased along with new devices with applicable charges. Tnc apply*

No, cameras cannot be returned once purchased.