Read what others usually ask us
Get your answer in our Frequently Asked Questions (FAQs)
- What are the charges of these new Combo packs?
The price of Netflix and Binge Netflix Combo packs is inclusive of content and NCF charges, all of which are charged together on a monthly basis. Combo monthly pack charge gets deducted from your account balance in one single go at the time of subscription, and then on monthly recurring basis.
- Can I remove OTT content or Linear TV Content from my Binge Combo pack?
OTT content and linear content are hard-bundled together in the Combo pack, i.e., the Combo can’t be broken into individual Linear and OTT components and you have the option only to subscribe them together as one single combo pack. In case you want to change the contents of your pack, you must choose from the available option on Tata Play Mobile App or Tata Play website
- I have subscribed to a Tata Play Combo with Netflix, how do I start watching Netflix now?
You will receive the details to activate your Netflix account through SMS on your Registered Mobile No. once you are subscribed to a Tata Play Netflix Combo. You will also be able to see a message on the home screen of the Tata Play Mobile App to activate your Netflix account if you haven't. On following that link, you will be taken to Netflix website to activate your Netflix account.
In case you wish to are unable to locate any of the following, kindly visit https://www.tataplay.com/my-account/netflix/link-expire to generate your Netflix activation URL
- Can I choose my existing Netflix account to watch Netflix as part of these combos?
You can choose either to use your existing Netflix account (if you have one) or create a new Netflix account by following the Netflix activation link that you receive post subscribing to a Tata Play netflix Combo.
- I am a Tata Play Netflix pack subscriber and cannot log into my Netflix account, how to regain access?
If you don’t remember your Netflix login information, go to netflix.com/loginhelp.
If you see the message “Sorry, we can't find an account with this email address,” it's possible that you accidentally mistyped your email while linking your account. To resolve this, try the following:
If you are already signed into Netflix on a mobile or web browser:
- Go to your Account.
- Your Netflix account email is displayed under Membership & Billing.
- From here you can Change account email, if necessary.
If you still can't sign in:
Use Tata Play Mobile App available or www.tataplay.com to
Tata Play Mobile app (App can be downloded from Playstore or Appstore accordingly)
Method 1
- Sign in to your Tata Play login Use your RMN (Registered Mobile Number) or Tata Play Subscriber ID to Login
- Select Account Settings icon
- Select MyTataPlay Tab
- Select Netflix Accout Revovery Tab
You will be directed to a sign in page with your email address pre-populated. You can sign into your Netflix account from this page and update your email address if necessary.
Method 2
- Sign in to your Tata Play login Use your RMN (Registered Mobile Number) or Tata Play Subscriber ID to Login
- Select Account Settings icon
- Select GetHelp
- Under FAQ Section, Press "Recover Now"
You will be directed to a sign in page with your email address pre-populated. You can sign into your Netflix account from this page and update your email address if necessary.
Tata Play Web Selfcare (www.tataplay.com)
- Sign in to your Tata Play login Use your RMN (Registered Mobile Number) or Tata Play Subscriber ID to Login
- Press Hamburger Menu (On Top Left of page)
- Select "Netflix Accout Recovery" Options
- Select "Recover Now"
You will be directed to a sign in page with your email address pre-populated. You can sign into your Netflix account from this page and update your email address if necessary.
- Can I take Netflix Plan if I do not hold Tata Play Binge+ Set Top Box?
Yes, Tata Play Subscribers who do not hold Tata Play Binge+ STB, can take Netflix Combo Plans. Once they take the plan they can sign up to Netflix or use their existing Netflix account if they have one already.
- What are these Combo Packs?
These Combos are a first of their kind bundled offerings that will bring the best of broadcast channels and OTT apps through Netflix and Tata Play Binge in one integrated pack for all Tata Play subscribers.
The Tata Play Netflix Combo packs will enable subscribers’ access to Netflix content at no additional cost. Those subscribers who want to watch Netflix on their TV screens have the option of doing so through Tata Play Binge+ Set Top Box, FTV or any other method that provides Netflix access in addition to accessing it through Netflix website or smartphone app.
The Tata Play Binge Netflix Combo packs will enable subscribers' access to Netflix content along with content from 22+ OTT Apps which can be accessed through Tata Play Binge Mobile App. Additionally, those subscribers who want to watch OTT on their TV screens have the option of taking the Binge Amazon Fire TV stick- Tata Play Edition or the Tata Play Binge+ Smart set top box powered by Android TV.
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